Arowana

Tablet based automation solution for the Executive Briefing Centre (EBC), Samsung Electronics R&D Centre, Bangalore, India

objective

Client Objective

Showcasing Samsung as a technology provider at the forefront of smart living

challenge

Arowana Challenge

Creating a custom tablet application in Android that communicates with all Samsung in-room devices and electronics, using existing ecosystem and assets

solutions

Solutions

  • Solution developed and implemented as an experience center with remote room control functionalities and sync with TV and entertainment devices as a smart android tablet based solution integration; designed to showcase a seamless, single touch automation solution for hotels & smart homes.
  • Use of uniquely created integrators and adapters to communicate seamlessly with all Samsung smart devices and electronics within the premises
interface

Admin Interface Features:

  • - Created a Proprietary Room Control Unit hardware
  • - Integrated with all Samsung in room electronics hardware
  • - Designed for easy integration with hospitality IT eco-system
  • - Easy installation & maintenance
  • - Customizable and scalable
  • - Unified information window for user
  • - BI & reports
  • - Smart UI

Integration of loyalty program, UBYEmaar with the web booking engine for Emaar Hospitality Group for their hotel chains, Address, Vida and Armani

objective

Client Objective

Feature for users to experience and manage their individual loyalty relationships - ‘join’ ‘earn’ and ‘burn’ on the existing hotel booking engine interfaces across Address, Vida & Armani hotel brands

solutions

Solutions

  • An integration layer implemented to access the LMS services for the group’s Hotel chains. All service calls to the LMS system was designed to be controlled and interfaced in the integration layer.
  • SMS integration layer was added.
  • Additional authentication and authorization of booking engine was introduced to work with the LMS system.
  • Transactions between LMS & Booking Engine were secured by a an HTTPS enabled Secure Socket Layer.
interface

Highlights:

  • SMS integration layer separate within the booking engine website; exposed to all the integration or Business logic layers
  • Interface with SMS integration layer to send ‘Forgot password’ SMS notifications through SMS gateway provider.
  • LMS services accessed through the security token provided specifically for the WEB booking Engine by LMS service provider
  • SOAP protocol and XML data format used by the Booking Engine to communicate to the LMS services; ensured transport security between the systems

Oracle Business Intelligence for Majjid Al Futtaim Properties (MAF), Hospitality Division

objective

Client Objective

Cleaning and processing the large volumes of data in the Property Management Systems across their hotel properties for decision-makers in the business vertical.

solutions

Solutions

  • A comprehensive Business Intelligence process was created to transform application data into an environment which enabled relevant questions to be answered and important trends to be identified, ultimately facilitating better business decisions.
  • Numerous metrics were defined to help business users uncover past, present and future trends and react to opportunities and threats; also ensuring that the data is error-free and allowing the customer to make ad-hoc queries, and presents the data in a meaningful view for analysis.
interface

Highlights:

  • Improved forecasting ability and efficiency
  • Created gauge for hotel’s operating performance month-on-month
  • Global consolidation of data across the enterprise
  • Comparison of results with targets and KPIs
  • Near real-time feedback from the properties
interface

Statistics Generated

  • Revenue Analysis by room nights, pace and lead-time patterns; comparison of final spend to forecasted revenues; improvement of forecast accuracy; identifying properties at risk
  • Use of market code segmentation to identify business mix
  • Monitoring of cancellations and no-shows for trends and exceptions
  • Insight into guest and group spending patterns, identification of profitable guests and groups
  • Comparison of current reservation levels against same time last year
  • Analysis of Bookings & Channel Productivity